![Mystery Guesting](https://zargesvonfreyberg.de/wp-content/uploads/2019/08/Mystery-Guesting.jpg)
![mobile_MysteryGuesting](https://zargesvonfreyberg.de/wp-content/uploads/2019/09/mobile_MysteryGuesting.jpg)
As a hotelier, the way you see your hotel inevitably differs from that of your guests. In order to learn how a guest experiences and judges your hotel, Zarges von Freyberg Hotel Consulting carries out Mystery Guest Checks. In this way you will receive a neutral and professional assessment of your establishment.
In a Mystery Guest Check all the service areas of your hotel will be “tested” anonymously, starting with the reservation and continuing through to the checkout. We always use the Mystery Guest Check to provide us with a basis for all further consulting. From it we develop optimisation measures, positioning strategy and a new concept. Our advisers have extensive experience in operative hotel management, so that you can be sure of a well-founded analysis of the processes and structures.
Procedure for Mystery Guest Checks
- Telephone- or online-based reservation
- Concise analysis of different online channels (website, OTAs, Google presentation etc.)
- In-depth examination of hardware, services and service quality provided together with operative processes during the guest’s stay in the areas accommodation, F&B and all other departments incognito from the point of view of a guest
- Documentation of experiences in the form of questionnaires and photos
- Evaluation of the results and report in the form of a presentation
- Joint development of measures for optimisation and associated revenues potential following the overnight stay
Forms of consultancy
Mystery Guest Check with subsequent evaluation discussion
Action plan
Workshop
Comments by our clients
![Logo Tannerhof](https://www.zargesvonfreyberg.de/wp-content/uploads/2019/07/Logo_Versteck_i-Bergen-2.jpg)
Tannerhof
![Logo Hotel Schnitzer](https://www.zargesvonfreyberg.de/wp-content/uploads/2019/07/image010.jpg)
Hotel Schnitzer
![OCEANO Logo](https://www.zargesvonfreyberg.de/wp-content/uploads/2019/07/OCEANO_Hotel_rgb.jpg)
OCÉANO Hotel Health & Spa
![ZAR Logo 150px](https://zargesvonfreyberg.de/wp-content/uploads/2019/07/ZAR-Logo-150px.png)
![Logo Wilhelmy 150px](https://zargesvonfreyberg.de/wp-content/uploads/2019/07/Logo-Wilhelmy-150px.png)
![Logo Warth & Klein 150px](https://zargesvonfreyberg.de/wp-content/uploads/2019/07/Logo-Warth-Klein-150px.png)
![Logo Tannerhof 150px](https://zargesvonfreyberg.de/wp-content/uploads/2019/07/Logo-Tannerhof-150px.png)
![Logo KSK MB TEG 150px](https://zargesvonfreyberg.de/wp-content/uploads/2019/07/Logo-KSK-MB-TEG-150px-1.png)
![Logo Silva Mountain 150px](https://zargesvonfreyberg.de/wp-content/uploads/2019/07/Logo-Silva-Mountain-150px.png)
![prizeotel Logo 150px](https://zargesvonfreyberg.de/wp-content/uploads/2019/07/prizeotel-Logo-150px.png)
![Oceano Logo 150px](https://zargesvonfreyberg.de/wp-content/uploads/2019/07/Oceano-Logo-150px.png)
![Logo ITO 150px](https://zargesvonfreyberg.de/wp-content/uploads/2019/07/Logo-ITO-150px.png)
![Logo 150px](https://zargesvonfreyberg.de/wp-content/uploads/2019/07/Logo-150px-1.png)
![EurobodenLogo150px](https://zargesvonfreyberg.de/wp-content/uploads/2019/07/EurobodenLogo150px-1.png)
to receiving your call.
Do you want to find out more about us?
We shall be pleased to advise you by telephone and look forward
to hearing from you.
We shall be pleased to advise you by telephone and look forward to hearing from you.
+49 89 5 20 31 05-0
![Telefon_groß Telefon_groß](https://zargesvonfreyberg.de/wp-content/uploads/elementor/thumbs/Telefon_groß-oaxvvv5clxnnaaxhzaqb8lp21uzminkbi6qwdm98is.png)